Massachusetts Municipality

Bending the Diabetes Cost Trend

Seeing rising medical claims driven by costly chronic conditions and a lack of member engagement with their care, a Massachusetts municipality, in an effort to bend their cost trend, implemented the Abacus Diabetes Care Rewards Program.

Implementing the Program allowed them to provide a benefit enrichment that was confidential for the member and comprehensive in scope to attack the costs.

In the past seven years, the City has seen dramatic results demonstrated in terms of member participation, shifts in A1c and medical trend. Health plan members doubled the national average for participation among employees, spouses and dependents in disease management programs.

An A1c test is a key clinical measure for diabetes that shows blood glucose control over the past 90 days. The Program increased the number of members in more controlled ranges (A1c < 7) and dramatically reduced members not demonstrating glucose control (A1c > 9 & > 10), helping to reduce their risk for adverse events.

While using pharmacy-based incentives to support participants, the pharmacy costs for all members with diabetes was slightly less than the overall City’s pharmacy trend.

In addition to supporting the members on their diabetes journey, the Program was able to take diabetes from being a top cost driver for the City and reduce the medical claims trend well below the overall trend for the City. This saved the City millions of dollars in avoided healthcare costs.

A1C Changes and Participation Results
Mass Muni A1C Changes
2X Participation
as compared to national
disease management programs
Cost Trends Over 7 Years
Members with Diabetes vs Overall Employer Population
Mass Muni Medical Trend

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    City of Lynn, MA
    Wins Big with Diabetes Management

    City of Lynn MA claims trendThe City has improved
    the health of their Employees and reduces costs by implementing the Abacus Health Diabetes Care Rewards Program

    Abacus Scientifically Validates Diabetes Care Program Results

    Using over a decade’s worth of program data, Abacus has scientifically proven the effectiveness of the Diabetes Care Rewards Program including nearly a $1,400 annual medical claim savings.

    COVID19 Update
    Abacus Health

    Maintaining the health and safety of our employees and program members is our top priority during this public health crisis.

    The Abacus Health HelpLine is fully operational. HelpLine Advocates are available to answer member’s questions about our programs, assist with program enrollment and schedule a time for members to speak with our clinical staff.  Additionally, our entire staff is fully operational and operating remotely.

    Due to the ongoing challenges some members are facing in scheduling and keeping appointments with their Providers, extensions are available by calling the HelpLine.  This ensures that our members continue to have access to their much-needed incentives. We will continue to evaluate this as needed. We understand that not all areas of the country are experiencing healthcare system challenges, so we encourage members to call their doctor to determine if they should keep their scheduled appointment.

    Our program members are encouraged to take advantage of the valuable resource they have in our Nurses, Diabetes Educators and Pharmacists. Members can schedule a call with one of our clinicians by calling 800.643.8028.

    Practice Social Distancing and Be Safe